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Posts Tagged ‘Contact management’

Q: Your firm has 500 attorneys and 400K CRM contacts: how many contacts are dirty?

May 7th, 2013

dirty-water

Q: Your firm has 500 attorneys and 400,000 contacts — how many of those contacts are dirty?

Answer: about 120,000.

Industry research shows that between 20% and 40% of CRM contacts are out-of-date or otherwise inaccurate.

But wait, it gets even worse…

Those remaining 280,000 good contacts are deteriorating - at a rate of 2% per month. That means that, this time next year, less than half of the contacts in your 400,000 contact CRM will still be valid.

So what is the real dollar value of a CRM with 40% dirty data?

If a CRM with 100% clean data has 100% of its value, does that mean that a CRM with 60% clean data has 60% value?

No. The real value is closer to $0 - why? Simple - because there is no way to know which contact is clean and which is dirty. It all comes down to trust - can a partner trust the CRM content when they need contact information? How many bouncebacks will a mailer to a firm’s most valued clients generate? Moreover, how much revenue can a CRM contaminated with dirty data actually generate?

The problem is compounded by where contacts come from in the first place. Contacts provided from attorney address books are fouled at the source, as it is impossible to know with confidence whether a contact is 5 minutes old…or 5 years.

At the end of the day, your CRM is only as valuable as its content.

Your investment in your CRM software, the hardware it resides on, and the human resources that keep it going all adds up to roughly zip if your content is corrupt. It’s like investing in state-of-the-art plumbing, only to pump sewage out your shower.

What does it take to clean up dirty data? For our hypothetical 400,000 contacts database, it takes 12,000 person-hours (6 FTE’s) to do the initial cleanup (+ another 9,000 hours per year to keep it clean).

There’s one catch: how do you know which contacts are dirty?

Answer: you don’t.

What are your options?

1.    You can recruit an army of people to manually check and update each and every one of your CRM contacts

2.    You can clean up your contacts with gwabbit

What is gwabbit?

The gwabbit concept is remarkably simple: harvest contacts automatically from firm emails (the freshest source available), then compare them (again, automatically) against existing CRM contacts to identify contacts that are: a) out-of-date; b) new; or c) duplicates.

gwabbit places out-of-date contacts in a queue to be reviewed by data stewards using gwabbit’s Data Quality Manager (DQM) console. DQM displays the gwabbit contact side-by-side with the CRM contact, and highlights the CRM fields it thinks are out-of-date. The data steward can then slide the updated fields into the CRM with a mouseclick.

cmc_dqm_after_25How much faster does gwabbit clean contacts than traditional methods?

Answer: 36x faster

Again, assuming it’s possible to identify all the contacts that need to be updated the old-fashioned way, it still takes an average of 6 minutes per contact to update them. By contrast, gwabbit identifies out-of-date contacts automatically and updates them in under 10 seconds - 36 times faster!

So, for our hypothetical CRM of 400,000 contacts, to clean up dirty contacts the traditional way, 6 full time data stewards would be required, at a burdened cost of $360,000.

With gwabbit, only 0.17 of one person is required, at a burdened rate of $10,000:

gwabbit processes contact updates 36x faster!

In addition to saving 5.8 people and $350,000, the resulting contact quality is far better with gwabbit than is possible with 6 data stewards manually reviewing contacts.

gwabbit also finds new high-value contacts not already present in your CRM, enabling you to expand your firm’s business development initiatives.

How many new contacts? Our hypothetical 500-person firm could expect to mine as many as 200,000 new contacts within gwabbit’s first year - a 50% boost in its CRM volume.

which-is-currentFinally, a word about duplicates - normally, duplicates are valueless in a contact management application, though gwabbit puts duplicates to work, updating the date/time stamp on CRM contacts in order for the system to know the last date and time a contact was known to be current. This is invaluable for comparing and updating contacts with confidence - why?

If a data steward is comparing two contacts for the same person, and there is no date/time stamp, how do they no which contact is current?

The answer is: they don’t know, which is a big part of the reason it takes so long to update contacts with confidence.

More and better contacts for a fraction of the cost - what’s not to like?

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New gwabbit relationship “bubble” chart unveiled at LegalTech

February 5th, 2013
gwabbit Relationship Trend Line Report

gwabbit Relationship Trend Line Report

gwabbit unveiled its latest generation relationship trend line bubble chart last week at LegalTech. The new chart plots macro relationship trends between a firm and its clients, and explodes this macro view into a bubble chart that displays the individual relationship interactions that roll up into the trend line.

The bubble chart can display either interaction frequency or strength of relationship scores. Clicking on a name on an axis will collapse the display to only those people the person interacts with. Clicking on a bubble will collapse the view to interactions for both intersecting people. The chart provides at a glance information on the most robust relationships between individuals at the firm and the client.

The latest version of the trend line report is part of a new suite of relationship features demonstrated at LegalTech. These features build on gwabbit’s foundation of high-volume/high-value contact capture and update for major CRM systems. gwabbit’s latest relationship package of features include the ability to auto-populate major CRMs with relationship data captured and scored by gwabbit along with hundreds of thousands of high-value contacts.

relationship-trend-line-next-gen2
Clicking on a bubble focuses the relationship intersection

Clicking on a bubble focuses the relationship intersection

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GWABBIT ANNOUNCES RESELLER AGREEMENT WITH LEXISNEXIS

August 22nd, 2011

Media Contact
Laura Hinson
lhinson@gwabbit.com
888-492-2248, ext. 6

GWABBIT ANNOUNCES RESELLER AGREEMENT WITH LEXISNEXIS TO OFFER HIGH-PERFORMANCE GWABBIT ENTERPRISE SERVER AS ADD-ON TO INTERACTION CRM

August 21, 2011 — CARMEL VALLEY, CA – gwabbit (www.gwabbit.com) the world’s
leading provider of automated email contact and relationship capture solutions today announced a reseller agreement with LexisNexis (www.lexisnexis.com) to offer the gwabbit Enterprise Server™ as an add-on to LexisNexis® InterAction®, a leading Customer Relationship Management (CRM) application for professional services. The agreement, announced at the International Legal Technology Association (ILTA) annual conference, will enable InterAction users to leverage gwabbit technology to automatically extract up-to-date and accurate contact data from the “signature block” of email messages and import that data directly into InterAction.

gwabbit Enterprise Server was originally developed for Skadden, Arps, Slate, Meagher & Flom
LLP, one of the world’s largest and most prestigious law firms with a rich history of leadership
in law firm technology.

The combination of gwabbit and LexisNexis InterAction solves a fundamental problem with all
CRM deployments – how to capture up-to-date and accurate contact information. gwabbit
Enterprise Server goes beyond traditional synchronization with user address book entries,
enabling accurate capture of contact information directly from the “signature block” commonly
used within email messages.

“Companies invest tremendous resources into building and maintaining their CRM systems, yet
their contact sourcing is incomplete, and continuously out-of-date,” said Todd Miller, CEO of
gwabbit. “It’s like investing in plumbing without a fresh water supply. Through our relationship
with LexisNexis, gwabbit Enterprise Server will supply the industry leading CRM solution with
an abundance of current contact information.”

“gwabbit Enterprise Server turbocharges InterAction by automatically driving high volumes of
current contact data into the most powerful CRM system on the market,” said Michael Lipps,
vice president and managing director, Legal Business Software Solutions for LexisNexis. “This
powerful collaboration enables law firms to significantly increase the scope and efficacy of their
client development initiatives.”

Please visit LexisNexis booth 603 at ILTA for more information.

About gwabbit, LLC

Founded in 2008 gwabbit is the world’s leading provider of automated email contact and
relationship capture solutions. Its flagship product, gwabbit, grabs email signature line contacts and automatically creates or updates contact information in customer address books or CRMs.

gwabbit has received numerous awards and industry accolades, including winner of the CES
Mobile Apps Showdown 2010 and the DEMOgod award for 2009 and 2010. Additionally,
gwabbit has made numerous media “Top 10” and “Must have” lists. For more information, visit
www.gwabbit.com

About LexisNexis

LexisNexis® (www.lexisnexis.com) is a leading global provider of content-enabled workflow
solutions designed specifically for professionals in the legal, risk management, corporate,
government, law enforcement, accounting, and academic markets. LexisNexis originally
pioneered online information with its Lexis® and Nexis® services. A member of Reed Elsevier
[NYSE: ENL; NYSE: RUK] (www.reedelsevier.com), LexisNexis serves customers in more
than 100 countries with 15,000 employees worldwide.

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Just released! gwabbit for Outlook v.1.2

December 16th, 2010

Our gwabbit ears have read you loud and clear! We are excited to announce the release of gwabbit for Outlook v.1.2, including new features you’ve been asking for.

The award-winning gwabbit for Microsoft Outlook and BlackBerry automatically finds, gwabs and adds contacts from your emails to your address book with a single mouse click!

Filter domains - this feature lets you filter out emails from domains you pick, selectively disabling the gwabbit alert from popping up for spam, etc.

Choose your save folder - now you can save contacts in any folder, not just the default

64-bit support - gwabbit now supports both 32 and 64-bit versions of Microsoft Outlook

Improved internationalization - gwabbit now recognizes the “+” sign in phone numbers

Cloud-enabled - gwabbit can now automatically handshake with our upcoming “gwab-o-sphere” contact cloud. The gwab-o-sphere will be the world’s first automatic contact cloud, enabling you to sync contacts with your key contact repositories, like Salesforce

Better contact recognition - including suffixes, like Esq, CPA, and MD

gwabbit contact indicator - lets you see which contacts were gwabbed by gwabbit. This is a new contact field that can be seen by selecting “All Fields” in a contact form.

gwabbit Alerts - this optional feature lets colleagues and friends know when you’ve added their contact to your address book. More about gwabbit Alerts can be found here.

You can get the upgrade here, or from the gwabbit toolbar, click on Options, then Upgrade.

You should install the version that is compatible with your version of Office. If you do not yet have Office 2010, you should install the 32-bit version of the application. If you do have Office 2010, you need to determine whether you have the 64 or 32-bit version. Note that the 64-bit version is for users with Office 64-bit. Users on 64-bit Windows with 32-bit Office should use the 32-bit version of gwabbit.

In other words, the bitness needs to match the bitness of Office, not the bitness of Windows.

To determine the bitness of your Office 2010 installation, in Outlook 2010, click on File + Help. The bitness of the application is specified there, under “About Microsoft Outlook”. If you are running a 64-bit version of Office, you need to install the 64-bit version of gwabbit. Otherwise, install the 32-bit version of gwabbit.

We are very excited to provide these enhancements to you, and hope that this makes gwabbit even more useful as you use it to build your address book! Please continue to provide us with your feedback and enhancement requests, we want gwabbit to be the best productivity tool it can be. If you need assistance with your upgrade, or have any questions or comments, feel free to contact our support department at support@gwabbit.com.

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gwabbit Free Upgrade available! Now with “Flashback™”

May 10th, 2010

gwabbit is very happy to announce a free upgrade is now available for both the Premium and Free versions of gwabbit for BlackBerry. gwabbit now includes our exciting new “Flashback™” feature! Flashback assures you’ll never miss a contact by placing a note in your inbox — just look for the gwabbit!

gwabbit Flashback™
In this latest version of gwabbit, version 1.0.63, the Flashback™ feature works like this:

· If you close an email before gwabbing the contact and adding it to your address book, no worries! gwabbit adds an item to your inbox with the contact name. Just open it and you will see the familiar gwabbit alert — just click and save as usual.

· When you save contacts, you’ll find an item in your inbox, marked with the gwabbit wabbit. This keeps you informed of the contacts you added to your address book.

· In addition, you will see a gwabbit counter at the top of the screen showing the number of unopened/unsaved contacts detected by gwabbit, similar to the counter for unopened emails or SMS messages.

Availability:
· The new features of the customized item and the top counter are supported from OS 4.6 and up for non-Storm users, and from OS 4.7 and up for Storm users.
· BlackBerry users with OS 4.2.1 up to 4.5x, will not have access to the latest version with the customized item and the counter. The previous version of gwabbit, version 1.0.51, is still available to this group of users.

Don’t forget that the previous upgrade of gwabbit to version 1.0.51 included some great improvements based on customer requests, including
· improved parsing of postal addresses into the appropriate address fields for city, state and zip.
· suffixes (e.g., CPA, MD, Esq.) placed appropriately with the last name.
· capture of the “+” sign for international phone numbers.

Download:
You will get a notification on the gwabbit application via BlackBerry App World, with an asterisk that indicates when the upgrade is available for you to download from App World. Or, you can download the upgrade directly at: http://www.gwabbit.com/blackberry .

Are you ready to take advantage of this exciting new gwabbit feature at no additional cost? Come on, upgrade and Flashback™ with gwabbit, to keep your address book current, and your business moving forward!

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gwabbit’s global presence gwowing daily!

March 30th, 2010

Earlier this week, we reported that gwabbit is used in 60 countries around the world. Now make that 70 countries! Our unique two-stage recognition engine enables gwabbit to recognize contact blocks in virtually any language. Here’s the latest list of countries where you can find gwabbit users:

Antilles (St. Martin)
Argentina
Australia
Austria
Bavaria
Belgium
Bermuda
Brazil
Canada
Cayman Islands
Chile
Colombia
Croatia
Czech Republic
Dominican Republic
Egypt
France
Germany
Ghana
Great Britain
Greece
Guatemala
Honduras
Hong Kong
Hungary
India
Indonesia
Ireland
Isle of Man
Israel
Italy
Jamaica
Japan
Korea
Kuwait
Lebanon
Malaysia
Martinique
Mexico
Nepal
Netherlands
New Guinea
New Zealand
Nigeria
Norway
Oman
Pakistan
Panama
Philippines
Poland
Portugal
PRC
Romania
Russia
Saudi Arabia
Singapore
South Africa
Spain
Sweden
Switzerland
Taiwan
Thailand
Trinidad and Tobago
Turkey
UAE
Uganda
UK
US
Venezuela
Vietnam

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gwabbit’s gone global!

March 29th, 2010

Did you know gwabbit is used in 60 countries? Our unique two-stage recognition engine enables gwabbit to recognize contact blocks in virtually any language. Here’s a list of countries where you can find gwabbit users:

Argentina
Australia
Austria
Bavaria
Belgium
Bermuda
Brazil
Canada
Chile
Croatia
Czech Republic
Egypt
France
Germany
Great Britain
Greece
Hong Kong
Hungary
India
Indonesia
Ireland
Israel
Italy
Jamaica
Japan
Korea
Kuwait
Lebanon
Malaysia
Martinique
Mexico
Nepal
Netherlands
New Zealand
Nigeria
Norway
Oman
Pakistan
Panama
Philippines
Poland
Portugal
PRC
Romania
Russia
Saudi Arabia
Singapore
South Africa
Spain
St. Martin (Antilles Islands)
Sweden
Switzerland
Taiwan
Trinidad and Tobago
Turkey
UAE
Uganda
UK
US
Vietnam

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GWABBIT DEBUTS WORLD’S FIRST AUTOMATIC CONTACT CLOUD

March 22nd, 2010

2009 DEMOGOD WINNER GWABBIT DEBUTS WORLD’S FIRST AUTOMATIC CONTACT CLOUD AT DEMO SPRING 2010

gwab-o-sphere Automatically Syncs with Key Contact Repositories; Acts as a “Universal Remote Control” for all Your Contacts

DEMO Spring 2010, Palm Desert, CA – March 22, 2010 – gwabbit, LLC, the only provider of automated solutions for the contact cloud, today announced gwab-o-sphere™, the world’s first automatic contact cloud. Acting as a “universal remote control” for all your contacts, the gwab-o-sphere automatically receives contacts from gwabbit contact capture products, and then syncs with key contact repositories and social networks like Salesforce.com®, Facebook, Twitter, and LinkedIn. The gwab-o-sphere automatically monitors contacts for changes, maintaining the most current and accurate source of contacts available. The gwab-o-sphere also offers the ability to mash-up its contact data with key communications service providers like FreeConference.com. The gwab-o-sphere can be seen at booth #36 during DEMO Spring 2010. gwabbit also announced today its partnership with FreeConference.com (See separate announcement titled, Gwabbit Teams With FreeConference.com).

The gwab-o-sphere contact cloud is the latest from 2009 DEMOgod winner gwabbit®, maker of award-winning gwabbit contact capture products for Outlook® and BlackBerry®, which automatically search and identify contacts embedded in emails and adds or updates that information to your address book.

“gwabbit wowed us at last year’s DEMO with its elegantly useful contact management solution,” said Matt Marshall, Executive Producer of DEMO. “With gwab-o-sphere, they are taking it to the next level with a cloud-powered contact management solution that allows users to keep all their contacts— wherever that information lives— updated automatically in real-time.”

A Universal Remote for Contact Management

Today the challenge of keeping your contacts updated and synced is compounded by the many devices, social networks and databases people use to store their contact information. The typical person can have their contacts stored on their smartphone, Outlook address book, CRM database and various social networks like Facebook and LinkedIn. Keeping this information current and in sync is an onerous and manual task that most people don’t bother with or do poorly.

This is where gwabbit contact capture products come in. Contacts grabbed by gwabbit for Outlook and BlackBerry are automatically added to the gwab-o-sphere, and then synced with contact repositories and social networks like Salesforce.com, Facebook, etc. The gwab-o-sphere then allows all the various contact repositories to “talk” to each other so contacts can be automatically added and updated, ensuring that they are always current no matter where the information lies.

“The gwab-o-sphere solves a nagging problem in contact management that no one has been able to answer until today,” said Todd Miller, president and founder, gwabbit. “How do you keep your contacts fresh, current and synced without tedious and time-consuming manual updates? The gwab-o-sphere is the only solution that does this all automatically so you don’t have to.”

Pricing and Availability

The gwab-o-sphere will be available in Q2 2010 free of charge to all gwabbit users, including gwabbit for Outlook and the Premium and free versions of gwabbit for BlackBerry, and can be downloaded from www.gwabbit.com or BlackBerry App World www.blackberry.com/appworld.

About gwabbit, LLC

Founded in 2008 gwabbit (formerly Technicopia, LLC) is the only provider of applications designed to manage the contact cloud. Its flagship product gwabbit, grabs contact information embedded in emails and automatically updates or creates new contact files. Recipient of the DEMO 09 DEMOgod awards, gwabbit for Outlook and gwabbit for BlackBerry are the fastest ways to manage contacts on a mobile device or desktop. Whether you are on the road or at the desk, gwabbit delivers Email Contact Management (ECM) solutions at a price point you can afford. For more information or to purchase gwabbit, visit gwabbit.com

About DEMO

Produced by the IDG Enterprise events group, the worldwide DEMO conferences focus on emerging technologies and new products innovations, which are hand selected from across the spectrum of the technology marketplace. The DEMO conferences have earned their reputation for consistently identifying cutting-edge technologies and helping entrepreneurs secure venture funding and establish critical business. For more information on the DEMO conferences, visit demo.com.

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gwabbit for BlackBerry Upgrade now available

February 4th, 2010

We are pleased to announce that gwabbit for BlackBerry has been upgraded, and includes some important improvements that we are sure you will be happy about! The primary benefits of the upgrade are:

• Improved auto-recognition
• Faster performance
• Improved handling of email signatures with HTML (for techies: the latest version is more forgiving of improperly formatted embedded HTML)

This is a free upgrade for customers of both the Premium and Free versions of the gwabbit for BlackBerry application. You can get the latest version, 1.0.46, via BlackBerry App World, or you can access using the following link on your BlackBerry device browser: http://www.gwabbit.com/blackberry .

The sooner you upgrade, the sooner you will enjoy the improvements!

As always, we appreciate and welcome your feedback. It helps us to bring you improved performance from the gwabbit application. Keep it coming, we’re listening and responding!

If you need any assistance with the upgrade, or just want to let us know what you think, contact gwabbit Customer Support at support@gwabbit.com.

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Announcing the gwabbit Café Press Store

February 3rd, 2010

Our gwabbit wabbit is a popular little guy. He’s very helpful, automatically capturing your contacts from emails to build your address book, and he’s cute too! How would you like to take him home with you?

Check out our new gwabbit Café Press Store. You can get all kinds of gwabbit gear and accessories featuring that adorable wabbit! We have a gwabbit t-shirt, a mug or water bottle, a cap, a mouse pad and more. Enjoy the fun gwabbit wabbit yourself on any of the gwabbit gear, or think of your family, friends and colleagues – these items make gweat gifts too!

**For the kick-off of the gwabbit Café Press store, through the month of February, 100% of our profits go to MercyCorps for Haitian earthquake relief. Any purchase of gwabbit accessories helps to support the Haitian relief efforts.

So, gwab your contacts with gwabbit, and gwab some gwabbit gear. You’ll make 2010 a more productive and fun year!

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