The new gwabbit recognition engine, version 2.0, supports gwabbit for BlackBerry application version 1.0.33, and gwabbit for Outlook application version 1.1.0.0. This is a free upgrade for all gwabbit customers.

With gwabbit for BlackBerry, the upgrade is automatic, the current application version is already realizing the benefits of the upgrade.

The gwabbit for Outlook product was upgraded prior to the new recognition engine announcement. Many customers already have the latest version in place, and are seeing the benefits of the new engine.

To check your version, from the gwabbit Toolbar, click on Options, then Upgrade. If you have version 1.1.0.0, you have the latest version with the new recognition engine in place. If you have a different version listed, you can follow the prompts from the upgrade page to download the latest version from our website. Should you need any assistance, contact gwabbit Customer Support at support@gwabbit.com.

Features gwabbit, recognition engine

The gwabbit recognition engine has been upgraded, and realizes many improvements based on the feedback and issues reported by our customers. We truly appreciate and welcome your feedback – it helps us bring you enhanced performance in a better, stwonger gwabbit!We’re listening and responding.

Both our gwabbit for Outlook and gwabbit for BlackBerry now incorporate our latest version 2.0 recognition engine. The following is a list of items that have been addressed in this latest upgrade:

• The engine now correctly handles the text added by anti-virus programs such as AVG
• The Improve Results feature (gwabbit for Outlook) is greatly improved, now recognizing a much higher percentage of contact blocks
• Better recognition of non-US phone numbers and non-US addresses
• Better recognition and parsing of HTML emails, taking into account the formatting of the signature block, including stylized text
• Improved handling for new varieties of signature structures, based on the feedback submitted
• Better separation of the “thread” (older email in the same conversation) so as to more accurately identify contact information of the sender. This improvement is especially noticeable in gwabbit for BlackBerry
• Overall improved recognition

We at gwabbit thank you very much for your input and feedback. Please keep it coming! We’ll keep making gwabbit better!

Features BlackBerry, BlackBerry App World, contact capture, Contact Cloud, contact grabber, Contact management, DEMOgod, gwabbit, Microsoft Outlook

Falls River Group

Falls River Group, “FRG”, is a boutique mergers and acquisitions firm based out of Naples, Florida. FRG is known for its excellence in investment banking, which is reflected through our attention to client service and satisfaction. We pride ourselves in the relationships that we have established with past and current clients; they start as clients and become our friends.

Kerry Dustin founded FRG in 1992 with the intention of developing a middle market M&A firm that revolves around customer service, creative thinking and attention to detail. FRG is a member of IMAP, a worldwide M&A organization. IMAP transactions completed in 2008 totaled $13.1 billion. Kerry is a past president of IMAP and is the current North America IMAP Chairman. IMAP has allowed FRG to provide its clients true global reach through its 63 partner firms. FRG combined with IMAP is a unique and specialized M&A firm that, as our clients would attest, is in a league of its own.

The Challenge

FRG has an active client base, an extensive prospect base and an additional target base for every needed sector. Tracking past, current and prospective clients and targets is a challenge to say the least. We have an estimated 5,000 contacts. Internally, there can be up to 6 different people updating the contact list, adding new contacts, editing existing and deleting duplicates. Over the years, FRG has tried tracking these lists via Excel, Microsoft Outlook and Word but nothing has seemed to extract the information in a consistently accurate manner.

The Solution

Kerry Dustin, the founder of FRG, came across gwabbit and requested that FRG’s senior analyst, Trisch Garthoeffner, explore the idea of implementing the program into FRG’s day‐to‐day activities. After a short trial, we were hooked. With every new contact, as well as existing contacts that need to be updated, the option to “gwabbit” is offered. Every employee within FRG uses gwabbit. It is a simple solution to capturing contact information into one comprehensive Microsoft Outlook contact database.

Conclusions

Our database is far from perfect but, now with gwabbit, we are on the right track to a solution. The service is simple to use and, additionally, pricing for the license is reasonable.

Lastly, the phone of choice at FRG is the I‐Phone, and we are excited that gwabbit will soon be offering its services on the I‐Phone. We are looking forward to having the capability to “gwabbit” remotely.

Good work gwabbit, keep us updated with new services offered and upgrades to existing services!

Case studies Contact management, gwabbit, Investment banking, iPhone, mergers and acquisitions, Microsoft Outlook